Last updated: 18 August 2026
We'd rather you were happy than stuck. This policy explains when you can get a refund on the once-off setup fee, the monthly hosting fee, or add-ons, and how to ask for one.
This is separate from cancelling your subscription, cancelling stops future billing, a refund returns money you've already paid. See Cancelling vs. refunding below.
The monthly fee covers hosting, domain, email, and support for that billing period, so it isn't refunded once it's been charged, even if you cancel partway through the month. Your site and email will simply stay live until the end of the period you've already paid for.
If you're charged in error, for example, billed after you'd already cancelled, we'll refund that charge in full.
One-off add-ons (like booking/calendar or analytics setup) follow the same rule as the setup fee: refundable if we haven't started the work yet, non-refundable once we have. Recurring add-ons (like an extra mailbox) follow the same rule as the monthly fee.
Message us on WhatsApp or email, tell us what you'd like refunded and why, and we'll take it from there. If something about the build or the service genuinely didn't meet what was promised, we'll always try to make it right first, whether that's a fix or a refund.
Approved refunds are processed back to your original payment method through PayFast, typically within 5–10 business days, depending on your bank.
Cancelling your subscription is free, immediate, and available any time, see our Terms & Conditions. A refund is different: it's money back for a charge that's already gone through, and it's handled case by case as described above.
Cybernaut Studio (Pty) Ltd
Email: hello@cybernaut.studio
WhatsApp: +27 68 631 2178
Johannesburg, South Africa