• Custom software for medical and laboratory suppliers

Connect technical products, controlled documents, quotations and customer equipment records.

Build a secure sales and service workflow for organisations supplying instruments, consumables and specialised equipment to healthcare, research and laboratory customers.

• Common operational problems

Problems worth solving before they get more expensive.

01

Buyers need detailed specifications, compatibility and supporting documents

02

Quotations combine equipment, consumables, installation and service

03

Tender and procurement responses require repeated document assembly

04

Serial numbers, warranties and calibration records become disconnected

05

Customers depend on staff for manuals, certificates and service history

• Recommended solution

Create one customer journey from technical evaluation to equipment support.

Combine a structured product catalogue, controlled quotation workflow and secure customer portal. Purchased equipment, documents, warranties, consumables and service records can remain connected throughout the relationship.

RELEVANT CAPABILITIES

Technical catalogue and document management
Tender, enquiry and quotation workflow
Customer accounts and procurement documents
Equipment, serial number and warranty records
Calibration, maintenance and service requests
Customer portal, integrations and reporting
• Example workflow

What the process could look like end to end.

01

A customer reviews products, applications and approved technical documents.

02

An enquiry captures required configuration, quantities and procurement context.

03

Sales prepares a controlled proposal covering equipment, consumables and service.

04

Purchased assets are registered against the customer and location.

05

The portal provides documents, service history and recurring requirements.

POSSIBLE INTEGRATIONS

ERP, accounting, inventory, tender records, document management, service systems, calibration data, e-signature and payments.

SEE IT IN ACTION

Explore an interactive demo showing how a similar workflow could work for your business.

Open the interactive demo
• Indicative solution options

Three progressive starting points.

Starting prices shown in rand. If your requirements sit outside these options, tell us what the business needs to accomplish.

TIER 1

Technical Product Website

Corporate website, structured catalogue, application content, documents and qualified enquiries.

Starting price

R30,000

TIER 2

Quotation and Equipment Portal

Customer accounts, proposal workflow, document access, equipment and warranty records.

Starting price

R55,000

TIER 3

Connected Supply and Service Platform

Equipment Portal plus ERP integration, service or calibration workflows, consumable ordering and dashboards.

Starting price

R140,000

NEED SOMETHING MORE SPECIFIC?

Tell us which process needs a better system and we will help shape the right scope.

Discuss your requirements
• Questions

Answers to common questions.

Yes. Manuals, certificates, warranty information and service records can be linked to the relevant customer asset and controlled by user permissions.
Yes. Proposals can structure capital items, accessories, consumables, service and commercial options clearly.
Yes. Asset schedules, due dates, notifications and service workflows can be included where Cybernaut Studio is responsible for that operational layer.
• Start with the problem

Give technical buyers and service teams one dependable customer record.

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