Johannesburg, South Africa
Build a field-service system around enquiries, quotations, schedules, technicians, sites, assets, mobile evidence, sign-off and service history.
Job information is spread across inboxes, messaging and paper forms
Schedulers lack a current view of people, skills and commitments
Technicians arrive without complete site or equipment history
Evidence and customer approvals reach the office late
Completed work waits for reports before billing
A customer request enters against the correct site or asset.
The team confirms scope, price, priority and required skills.
Scheduling assigns the technician, time and current job information.
The technician records work, evidence, materials and exceptions in the field.
Review, customer sign-off and documents move the job toward billing and closure.
BUILT FOR FIELD CONDITIONS
The interface should minimise unnecessary input, make current instructions obvious and support the devices staff actually carry. Connectivity, offline needs, location use, evidence and access controls are assessed during discovery.
COMMON INDUSTRIES
Electrical, HVAC, fire protection, solar, facilities, property maintenance, inspections, security, cleaning, pest control, landscaping and equipment service.
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